FAQ
FAQ: order
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Where can I find / buy the products?
AnswerPlease refer to All Shops for the closest distributor near you.
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How long does it take for my order to arrive?
AnswerYour order will be issued with a tracking number so you can know the status of your order.
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Will I have access to my order details?
AnswerYes, you have full access to your order information including the product detail, payment method, and shipping updates under "My Orders".
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Do I have to register before placing an order?
AnswerYes. Also, the warranty can only be applied to registered products under your profile.
FAQ: payment
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What forms of payment do you accept?
AnswerPlease refer to the payment section of your selected distributor or seller.
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Do you take overseas credit cards?
AnswerPlease refer to the payment section of your selected distributor or seller.
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Can I do installment with my purchase?
AnswerWe do not currently offer installment plans. However, you may contact your credit card company and check if they offer any installment plans on your issued card.
FAQ: shipment
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What forms of shipment do you provide?
AnswerPlease refer to the shipping section of your selected distributor or seller.
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Is shipping cost included into the price?
AnswerPlease refer to the shipping section of your selected distributor or seller.
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Will I be able to track my order once placed?
AnswerYes, you will be issued with a tracking number for each order placed.
FAQ: troubleshooting
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Can I replace the built-in lithium battery by myself?
AnswerPlease do not attempt to remove or replace the built-in lithium battery. Unauthorized replacements may also void the warranty.
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How long will my stations and clock pre-sets last if the power or batteries go out?
AnswerPlease contact us with the model number for an accurate answer.
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How long will my AA batteries last in my pocket radio??
AnswerPlease contact us with the model number for an accurate answer.
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How do I get better AM reception?
AnswerYou can get better AM reception by using an external antenna such as a loop antenna, placing your radio near the window with its rear facing outside, or switching off/moving away any electrical appliances that can interfere with your radio's reception.
FAQ: warranty
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Do you offer an extended warranty?
AnswerPlease refer to the SANGEAN Warranty Policy section for the details of each market.
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What does the warranty cover?
AnswerPlease refer to the SANGEAN Warranty Policy section for the details of each market.
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What happens if my product stops working after the warranty period?
AnswerPlease contact us or your local distributor and a diagnoses will be provided before any charge applies.
Please refer to the SANGEAN Warranty Policy section for the details of each market. -
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What happens if my product malfunctions after my warranty expires?
AnswerPlease contact your local distributor or dealership for more detailed information regarding the repair you may need.
FAQ: others
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How is SANGEAN pronounced?
AnswerSANGEAN is actually a combination of our two founders' first names, where its Mandarin pronunciation is "Shan Jin".
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How long has SANGEAN been making radios?
AnswerSince 1974.
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Do you offer bulk sales?
AnswerPlease find the "Bulk Purchase" option under the "Support Center" where you can reach out to us for further inquiries.
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Does SANGEAN have any business collaboration plans?
AnswerPlease find the "Business Cooperation" option under the "Support Center" where you can reach out to us for further inquiries.
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What is a refurbished product?
AnswerOur refurbished products are usually items returned within 14 days. They are as good as new but the packaging may be a bit damaged.
For any further questions, please contact us.